We use cookies and web beacons to track the products you viewed and purchased online, the areas or pages you viewed on our platform, and other information related to your browser and browsing behaviour. Browsing information is used by us to improve the design and content of our platform, to suggest content and products that we believe may be of interest to you, and to assist us in learning things like which pages and interfaces are most appealing to our visitors, what promotions visitors prefer to see, and to assess the success of our advertising campaigns.

A “cookie” is a text file that websites send to a visitor‘s computer or other Internet-connected device to uniquely identify the visitor’s browser. When you browse through our platform, unique cookies are placed on your browser. The cookie’s purpose is to differentiate your browser from all other browsers that visit our sites. We can better serve you if we recognize your browser. For instance, the cookies allow us to hold the selections in your shopping cart when you manoeuvre from the order page on our platform and then return to finish the order; cookies prevent you from starting over with your shopping. We can also track which pages of our platform your browser visited and whether or not you purchased a product. That way, we can track things like the effectiveness of our advertising campaigns. Working with third-party advertising companies, using cookies allow us to provide you with customized banner ads on various websites, applications, customized content on our platform, and customized emails that we believe will be more practical than randomly-generated advertisements and content because they are based on your previous purchases and page visits to our platform.

Social plugins. Social plug-ins are small pieces of software which create a link between your visit to our Website and the social media platform of a Third Party Provider. The social plug-in will let the Third Party Provider know that you have visited our Website and may let the Third Party Provider receive cookies he has placed on your computer beforehand. We use social plug-ins of the following Third Party Providers:
– Facebook
– Twitter
– LinkedIn
– Google
– You Tube
– Pinterest

Personally identifiable information, or PII, is any information that either directly or indirectly identifies you. Your name, email, gender, phone number, shipping address, credit card information, purchase history, and voice from our recorded call sessions are examples of PII that we may collect.

Web beacons will be recognizing specific cookies that have been placed on your browser when you visit our platform. Web beacons can communicate information that a browser with a recognized cookie has accessed a page or a specific part of a page on our platform, depending on the location of the web beacon on the platform. A web beacon on our purchase confirmation page, for example, will record that a browser with a recognized cookie accessed that page, implying that the browser was used to purchase a product. The web beacon, on the other hand, does not tell us that you specifically (via PII) purchased any product because the cookie only identifies the browser and not you personally.

We collect PII at various touch points, such as when you register with our platform, make a purchase on one of our platforms, or use any of our services in any other way.

Your browsing information automatically gets collected when you visit our platform. This type of browsing data is associated with an anonymous IP identifier and is not associated with you personally. If this browsing information is linked to information that can be used to personally identify you, we will treat it as PII.

Every so often, you may provide us with, and we may collect from you, third-party PII (for instance, for delivery purposes). It is your duty to ensure that any third-party PII you provide us with is aware of: a) this Privacy Policy; and b) the fact that you are sharing their PII with us.

While you have the option of using a pseudonym or remaining anonymous when dealing with us, doing so may thwart us from providing you with products and services or for other purposes described in this Privacy Policy. This is especially applicable when you buy goods online or need them delivered to your registered postal address.

You are not required to provide any PII to us; however, if you do not, we will not be in a situation to provide you with the products, or services, or benefits requested by you.

When you interact with us via our platform, our website, or mobile website, we collect information from you.

When you interact with us through our platform, we may collect information in a variety of ways. It may be gathered in obvious, active ways, such as when you make a purchase when you provide your details, such as name and address or other information when using the customer service chat feature, or when uploading a photo or product review to our platform. It may also be collected in a passive manner or automatically when you visit and navigate our platform via cookies and web beacons, which capture your browsing information and allow us .

In general, the collection of your PII, browsing information, and information you post or provide may differ depending on the purpose, functionality, or unique aspects of our application and website.

We collect information in accordance with this Privacy Policy for a variety of purposes.

– We use your information collected to:

– complete transactions and otherwise facilitate your online shopping experience, including product deliveries;

– provide you with product and service information and promotional materials;

– respond to any questions, comments, complaints, or other correspondence you may have with us;

– make it easier for you to participate in promotions, and special offers.

· We use your browsing data to analyse our platform, consumer behaviour, and services and offerings.

· All of the above information may be used for administrative purposes such as quality control, procurement, loss prevention, planning, and development.

· We may use both your PII and de-identified data for analytic purposes.

Your PII will never be shared with third parties for marketing purposes or for any other reason than what is stated in this privacy statement.

Unless specifically required or permitted by law, we do not collect or use PII in ways that are irreconcilable with the purposes for which it was initially collected or subsequently authorized by you.

We may share personally identifiable information and browsing data:

· within our brands and businesse are controlled by, or are under common control with Volasino

· with our service providers, which include deliveries, couriers, internet service providers, IT system administrators, promotions firms, marketing consultants, payment processors, mailing houses

You will be given the right to change or correct your information that you provide us in order to fulfill an order or sign up for an online offer or contest, along with the option not to receive marketing material from us when you provide us with PII. You have several options for controlling how we use any PII you provide in connection with promotional communications.

You can access, update, or correct your choices and settings when you create an account or click “Register” from any page on our platform.

If your personal information, such as your address or phone number, changes, please contact us at [email protected] if you wish to do so .

If you get email marketing communications from us on behalf of one of our brands and wish to opt-out of receiving such communications in the future from that brand, click on the “Unsubscribe” link at the end of the promotional email.

If you are unable to correct your PII through your account or are facing any issue managing your communication preferences, feel free to contact us at [email protected], and we will take reasonable steps to correct that information, unless a local law exemption applies.

Feel free to write to us at any time to request to make amendments in certain PII that you believe are incorrect or irrelevant or to request that we block, erase, or otherwise remove your PII. In compliance with local law, we will update, block, erase, or terminate your PII upon request.

You may revoke or withdraw your consent to provide us with your PII at any time by writing to us. However, such behaviour may make it impossible for us to assist you further via our platform.

We take every reasonable step to ensure that your PII that we process is accurate and, where necessary, kept up to date, and any of your PII that we process that you inform us is inaccurate (having regard to the purposes for which they are processed) is erased or rectified. You may ask to correct and update your personal information or delete your account directly by writing to our support team at [email protected]. You may delete certain non-mandatory information by writing to our support team.

You won’t be able to access your order history or print a proof of purchase or invoice after your account is cancelled; neither you nor anyone else will be able to access it.

Your account is no longer accessible to you or anyone else once it has been closed, and it cannot be reinstated. You’ll need to register a new account if you plan to order from us again in the future or if you want to use website services that require an account.

If you have any pending orders that you would like to receive, please wait for them to be delivered before requesting that your account be closed. Please cancel any pending orders in Your Account if you no longer wish to receive them.

You’ll need to establish a new account if you plan to order from us again in the future or if you want to access website features that require a password.

Because cookies and web beacons are the technologies that are generally used to collect browsing information, you can block cookies to control data collection related to interest-based advertising. Typically, you can do so through your browser. Check the technical information for your browser for instructions. Preventing your browser from accepting cookies precludes the collection of your browsing information for the purpose of delivering interest-based advertisements. It may, however, disable or interfere with shopping features on our sites and other sites that you visit. Cookies, for example, enable us to save your shopping cart selections when you navigate away from the order page and then return to it. When you return to our sites, cookies allow us to recognize you as an account holder. Most browsers automatically accept cookies.

Many of our customers use and enjoy the tools provided by social media, and we include links to several social media platforms on our platform. If you use our platform to interact with these social media tools, your experience on those social media sites will be subject to the privacy and other policies of those platforms. The extent to which your information is made public will be determined by the privacy settings you have selected on those sites. You are advised to adjust your privacy settings on those sites accordingly.

Additional privacy policies may apply in cases where we run promotions or make special offers. You are always recommended to check to see if any additional privacy provisions apply.

Our platform is only available to people who can form legally binding contracts under the Indian Contract Act of 1872. Persons who are deemed ‘incompetent to contract’ under the Indian Contract Act of 1872, including minors, are ineligible to use our platform. A minor (any person under the age of 18 is defined as a minor) should not use, access, or transact on our platform. If a minor wishes to use, transact, or provide PII on our platform, such PII must be provided by a legal guardian or parents.

Further more, we do not intentionally collect PII from children under the age of 18. If we find out that we have received PII inadvertently from a child who is below the age of 18 years, we will instantly delete that information from our system.

We keep your PII confidential, and by contract, we require each of our trusted business partners who may have access to such PII to do the same. In turn, our trusted business partners may share information with their own service providers under similar confidentiality restrictions.

We will not under any situation sell, trade, or otherwise transfer any of your PII to any of our third-party without first obtaining your permission. Outside parties do not include Volasino India-owned businesses or our trusted business partners who assist us in operating and providing services on our platform.

Of course, we reserve the right to make a disclosure if we reasonably believe it is required by law, to enforce our platform policies, or to protect your or others’ rights, property, or safety.

Your Personally Identifiable Information (PII) and any other information that we collected is processed in strict compliance with the Indian Information Technology Act, 2000, and the rules promulgated thereunder. While processing, storing or handling any Personal detail or Sensitive Personal Data or Information (as defined under applicable law) that we collect from you, we maintain and enforce ‘Reasonable Security Practices and Procedures’ as specified in the Indian Information Technology Act, 2000 and Sensitive Personal Data or Information) Rules, 2011, and the Information Technology (Reasonable Security Practices and Procedures.

However, by providing us with information, you acknowledge and agree that data transmissions are never entirely private or secure.

You acknowledge that any message, detail, or information you send to us may be read or intercepted by others and that you do so at your own risk, even if a specific transmission is encrypted. Despite that, we maintain security measures in accordance with applicable data protection and privacy laws, regulations, and industry practices to protect the personally identifiable information (PII) you provide to us from accidental, unlawful, or unauthorized use or disclosure.

The contact information for the Grievance Officer is provided below in accordance with the Indian Information Technology Act, 2000 and the rules manifested thereunder.

Please contact the Grievance Officer if you have any questions, complaints, or concerns about our Privacy Policy.

Address: Mumbai, Maharashtra

Email: [email protected]

Phone: +91 7777 01 6956

In the case we make changes to this Privacy Policy, we will publish the updated version on our platform. Suppose the policy changes in a material way that may be detrimental to you; we may also post a notice on our platform or send an email describing the changes. You should check our platform on a regular basis to see if there have been any recent changes to this Privacy Policy. The changes will come into force on the date indicated in the revised Privacy Policy as the most recently updated date. You agree to the revised Privacy Policy by continuing to use our platform.

Customers privacy is the highest priority of our dedicated team and if customer ever need assistance, We are always ready to step in for support.